Emergency Center Services.

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SMC provides
monitoring services through our operators

Since 1988, Counterforce by SMC has dedicated itself to providing high-quality monitoring services to families, homes, and businesses. We maintain a network of security professionals and are supported by our parent company, APi Group. Through our portfolio of world-class brands, we have a platform of industry support that is unmatched. Safety and security is our highest priority. Providing the best security services for our customers is of utmost importance. People and businesses trust our services and depend on our expertise to secure what is most valuable to them.

Counterforce by SMC takes great pride in our team, especially our front-line team and our monitoring operators. Our operators respond to alarm events, receive customer service training, and maintain basic troubleshooting skills to assist customers with first-level alarm complications. We provide Trade Practices and Privacy Act awareness and training in the various monitoring and communications equipment that we utilize.


Reliability you can trust

Counterforce by SMC maintains a network of security professionals and is supported by our parent company Chubb.

We’re here for you

We know a situation can turn from bad to worse in a number of minutes – so we react promptly. When your alarm is received, your customized response plan is put into action. We use the latest technology to monitor intruder, medical, fire, and asset alarms in both residential and commercial properties.

We support our dealers

Being an authorized Counterforce by SMC dealer, allows your business to gain access to marketing support, training and discounted pricing for top alarm systems.

24/7 Monitoring

Counterforce by SMC provides alarm monitoring solutions for business and residential applications of all sizes.

We are here to help.
Speak to our team
of experts today.