About us

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SMC provides
high-quality
monitoring services through our operators

Since 1988, Counterforce by SMC has dedicated itself to providing high-quality monitoring services to families, homes, and businesses. We maintain a network of security professionals and are supported by our parent company, APi Group. Through our portfolio of world-class brands, we have a platform of industry support that is unmatched. Safety and security is our highest priority. Providing the best security services for our customers is of utmost importance. People and businesses trust our services and depend on our expertise to secure what is most valuable to them.

Counterforce by SMC takes great pride in our team, especially our front-line team and our monitoring operators. Our operators respond to alarm events, receive customer service training, and maintain basic troubleshooting skills to assist customers with first-level alarm complications. We provide Trade Practices and Privacy Act awareness and training in the various monitoring and communications equipment that we utilize.

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Services

Monitor

We provide alarm monitoring solutions for business and residential applications of all sizes. We partner with security system specialists who connect their clients to our monitoring services so we can respond to alarm signals 24/7.

Alerts

Counterforce by SMC operates 24 hours a day, 7 days a week for two ULC certified Monitoring Centers.

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Respond

Counterforce by SMC utilizes advanced technologies, robust procedures and continuous training, to provide the most dynamic, personalized and professional monitoring and response services for our customers.

Expert support

SMC is one of the best-known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.

Talk to us about
SMC monitoring
services

Contact us

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Our Team

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>

Humaira Jahanzeb

---

Business Manager Humaira.Jahanzeb@counterforce.com

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Terry Joshi

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Dealer Support and Service Supervisor Terry.Joshi@counterforce.com

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Steven Sidhu

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Business Development Manager, Western Canada Steven.Sidhu@counterforce.com

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Chris Cullen

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Business Development Manager, Central Canada Chris.Cullen@counterforce.com

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Eric Lessard

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Business Development Manager, Eastern Canada Eric.Lessard@counterforce.com

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Shannon Iyer

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Monitoring Station Manager, Ontario

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Yves Arbour

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Monitoring Station Manager, Quebec

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A global organisation

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Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

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