We strive to present professional, courteous and prompt service for our customers every hour of every day.
No matter how big or small your business, we can partner with you to provide customised solutions and reliable monitoring.
Building and maintaining strong relationships with our Bureaus has been a top priority for over 20 years. Here is how you can benefit from becoming a Bureau:
We will continue to be at the forefront of providing services to enhance your business.
When you partner with SMC, you partner with a business that cares about building a strong relationship with you.
Professionally trained staff, data management and operations are accessible by calling 1300 132 390
All Bureau operations are handled by our professional National Customer Service Team, providing seamless responses to operational matters, data management issues and customer service enquiries, making it our one-stop shop.
Bureau Data Entry
Our Bureau data entry department operates Monday to Friday from 7 am to 7 pm and Saturdays from 6 am to 4 pm. Our fully-operational response centre can handle emergency data entry changes that need to be made after hours.
Centralised customer service support centre
All our customer service numbers are national 13 numbers, so no matter where they are based, it will always be at the cost of a local call. Our specialised staff are located nationwide and can assist you with unique customer requirements.
Greetings and answer points
Our dedicated answering point ensures your customers are greeted with your company name. This helps eliminate confusion and strengthens your customer relationship. Charges apply, so contact one of our team for further information.
Escalation Procedure
Access to the Bureau Response Centre supervisory staff is easy for any operational issue. Each shift is supervised by a team leader who can assist with any queries or concerns outside business hours. Your request will be passed on to our management team for a prompt response.
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