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MASmobile

MASmobile allows SMC bureaus to access their customer’s details from a single APP installed on the user’s smartphone or device.

Using this technology should reduce time spent onsite performing routine service calls and give our bureaus a better way of accessing end-customer information.

Key Features:

The ability for technicians to book on and off tests without having to phone the data entry team
Access to end customer’s alarm traffic history
Access to end customer’s details, including phone numbers and address
Access to the end customers panel zone list

MASWeb

MASWeb is a web-based portal that allows our bureaus to access their end customer’s data from the office PC or Laptop.

Key Features:

The ability for bureaus to make simple account updates. E.g. zone list updates
Allows the bureau to create and automate specific reports via email
Gives access to end customer details, including phone numbers and address
Enables the bureau to place an account on test allowing technicians to work onsite without setting off alarms

The MASmobile APP or Web portal should not be used when upgrading line numbers or commissioning new sites.

For more information, including how to apply for user access, please get in touch with our customer service team at 1300 102 632 or via email on [email protected]

Click the link for a guide on downloading and setting up the Masmobile App.

Guide

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