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SMC operates 24 hours a day, seven days a week, from two ASIAL-certified Grade A1-R1A Monitoring Centres. With SMC’s national monitoring platform, monitoring and phone calls between our two monitoring centres can be switched within seconds.
Having two geographically separated centres also allows us to load share in peak times.
We are always on
We maintain two Grade A1-R1A Monitoring Centres in Australia, which comply with the stringent Australian Standard (AS2201.2)
This means that in the event of a technical or natural disaster, all inbound calls can be switched between either response centre within seconds, ensuring a continuous standard of service delivery.
Our national in-house technical teams are available 24/7 to respond to monitoring centre system faults and minimise unnecessary downtime. Having two geographically separated centres also allows us to load share in peak times.
We are lucky enough to have some of the most dedicated people in the industry working for SMC. We invest heavily in reward, recognition and training programs to help motivate and retain our staff.
We know that increased job satisfaction and long staff tenures lead to superior performance for you.
All SMC staff and operators must undergo a state police check and obtain security accreditation (relevant to state legislation) to ensure our staff are of the highest calibre in the industry.
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