SMC takes great pride in its staff, especially its front line staff, our monitoring operators. Not only do our operators respond to alarm events, they receive customer service training, basic troubleshooting skills to assist customers with first level alarm problems, Trade Practices and Privacy Act awareness and training in the various monitoring and communications equipment SMC utilise.
SMC assists our operators’ ongoing support and development by providing an initial training period followed by any supplemental training in addition to our yearly refresher assessments required to maintain our Grade A1 rating. SMC Staff and Operators must undergo a state police check and hold or undergo security licence accreditation (relevant to State Legislation). This ensures that our staff are of the highest calibre in the industry.
We're here to help.
Speak to our team
of experts today.
Oops! We could not locate your form.
Global network
